Luxembourg Learning Centre (LLC)

Ask a Librarian

What is the “Ask a Librarian” service?

Use the “Ask a Librarian” service to contact the librarians in the Luxembourg Learning Centre by email and ask any questions. Do you need help with research? A librarian will advise you on research techniques and relevant resources. Do you want to book a room? We will explain how. Do you have books on loan at the LLC but cannot return them? Explain your situation and we will help you to find a solution. A team of qualified librarians is on hand to answer you as soon as possible and offer helpful advice. Simply send an email to in English, Luxembourgish, French or German.

  • Librarians at your disposal

    LLC staff is available via email from Monday to Saturday, between 08.00 to 17.00 to answer your questions.
    We are committed to providing a response within three working days.
    The time it takes to answer depends on the type of question – some questions require more in-depth research than others.

  • We reply to* :

    • Questions about the LLC, its services and its collections;
    • Requests for help locating a document;
    • Requests for assistance with documentary research;
    • Timely requests for relevant and factual information.

    *(assuming the LLC has the resources it needs to find the answer)

  • We don’t reply to :

    • Requests for specialised consultation, such as medical, legal or genealogical searches;
    • Requests for exhaustive bibliographies;
    • Requests for the provision of documents – for example, we will not fax, scan or photocopy documents and send them to you.

    If required, we may transfer your question to someone else who is better placed to answer. If so, we will keep you informed.

  • In-depth research

    We answer your questions using a methodological and educational approach. We will provide you with any sources used.
    Bibliographic records extracted from databases (to which access is provided through our subscriptions) as well as other references will be limited to a maximum of ten.