The University’s first satisfaction survey has revealed a generally high level of satisfaction among employees. The overall satisfaction index is 3.94, on a scale from 1-5 where 4 stands for ‘satisfied’.
79% of all employees “strongly agreed” or simply “agreed” with the statement “I am satisfied with my employment at the University”. Similarly, 70% feel “proud to work at the University”, 79% “would like to continue working at the University in the near future”, and 66% would recommend working at the University to others.
University staff perceives room for improvement as far as the University’s opportunities for skills development are concerned. The overall satisfaction index related to skills development is 3.11 (on a scale from 1 to 5). 42% of staff are happy about the opportunities for skills development offered by the University; with a further 34% stating that they are neither happy nor unhappy.
Among academic and non-academic staff, the highest satisfaction rates were registered on topics related to “relationship with colleagues” (76%), “clarity of function” (68%), “workplace safety” (67%), and motivation (62%). The lowest satisfaction rates were expressed for topics related to the institution’s procedures (24%), “training and professional development” (36%), communication (38%) and career support (38%).
Action plan to address pressing issues
Doctoral candidates – a significant population of approximately 900 individuals – were asked specific questions related to their doctoral education. The overall satisfaction index of this group stands at 3.92, a similarly high level as the general staff. Doctoral candidates’ skills development satisfaction index is however high at 3.58.
The satisfaction survey was launched by the University management to support its efforts of fostering a dynamic culture of personal development supporting the University’s missions of research, teaching and serving the community.
54.4% of University employees – 1 122 out of a total of 2 062 – participated in the survey which was conducted from October to November 2019. The high response rate illustrates the staff’s commitment to contribute to shaping the University’s present and future.
Following a detailed analysis of the survey results, University rector Prof. Stéphane Pallage has tasked a working group to elaborate an action plan to address the most pressing issues that emerged from the survey in a timely fashion.