{"id":384,"date":"2021-08-16T09:26:27","date_gmt":"2021-08-16T09:26:27","guid":{"rendered":"https:\/\/website.prod.unilu.spikeseed.cloud\/snt-fr\/news\/the-opportunities-and-challenges-of-ai-in-retail-banking\/"},"modified":"2021-08-16T09:26:27","modified_gmt":"2021-08-16T09:26:27","slug":"the-opportunities-and-challenges-of-ai-in-retail-banking","status":"publish","type":"news","link":"https:\/\/www.uni.lu\/snt-fr\/news\/the-opportunities-and-challenges-of-ai-in-retail-banking\/","title":{"rendered":"The Opportunities and Challenges of AI in Retail Banking"},"content":{"rendered":"<section class=\"wp-block-unilux-blocks-free-section section\"><div class=\"container xl:max-w-screen-xl\"><p>AI is changing the way the world does business \u2014 but its impact on retail banking has only just begun. To keep pace with looming shifts in the sector, retail banks need to take steps to implement AI for an optimised impact on their value stream.\u00a0<\/p><p>To help retail banks understand the coming changes and how to tackle them,\u00a0SnT\u00a0and the\u00a0<a href=\"https:\/\/www.fit.fraunhofer.de\/en.html\" target=\"_blank\" title=\"\" rel=\"noopener\">Fraunhofer Institute for Applied Information Technology<\/a>\u00a0(FIT)\u00a0have written a special 40-page report\u00a0with the IT consultancy\u00a0<a href=\"https:\/\/senacor.com\/\" target=\"_blank\" title=\"\" rel=\"noopener\">Senacor\u00a0Technologies<\/a>,\u00a0that dives into the current state of AI, its implementation, and its potential to impact on the German-speaking retail banking sector. In\u00a0the report, SnT\u2019s\u00a0Vadim\u00a0Raego\u00a0and\u00a0<a href=\"https:\/\/wwwfr.uni.lu\/snt\/people\/gilbert_fridgen\" target=\"_blank\" title=\"\" rel=\"noopener\">Prof. Gilbert\u00a0Fridgen<\/a>\u00a0(PayPal-FNR PEARL Chair in Digital Financial Services),\u00a0together with <a href=\"https:\/\/www.fim-rc.de\/en\/koerner-marc-fabian\/\" target=\"_blank\" title=\"\" rel=\"noopener\">Marc-Fabian\u00a0<\/a>\u00a0and <a href=\"https:\/\/www.fim-rc.de\/en\/koerner-marc-fabian\/\" target=\"_self\" title=\"\" rel=\"noopener\">K\u00f6rner<\/a>\u00a0from FIT,\u00a0and <a href=\"https:\/\/www.linkedin.com\/in\/alexander-stohr-666166b3\/?originalSubdomain=de\" target=\"_blank\" title=\"\" rel=\"noopener\">Alexander\u00a0<\/a>\u00a0and <a href=\"https:\/\/www.fim-rc.de\/en\/stohr-alexander\/\" target=\"_blank\" title=\"\" rel=\"noopener\">Stohr<\/a>\u00a0from\u00a0Senacor\u00a0Technologies, lay\u00a0out the results of 22 interviews with industry experts and insiders from across the German-speaking region. Their research\u00a0makes\u00a0the tension clear: while consumers are uniquely sensitive to protecting private data,\u00a0and therefore hesitant to use AI services, their interest in convenient, digital, and personal retail banking services continues to grow. In fact, between 2014 and 2021 alone, the number of consumers using online banking rose from 53% to 70%.\u00a0<a href=\"https:\/\/senacor.com\/expert\/dr-werner-steck\/\" target=\"_blank\" title=\"\" rel=\"noopener\">Werner\u00a0<\/a><a href=\"https:\/\/senacor.com\/expert\/dr-werner-steck\/\" target=\"_blank\" title=\"\" rel=\"noopener\">Steck<\/a><a href=\"https:\/\/senacor.com\/expert\/christian-wolfangel\/\" target=\"_blank\" title=\"\" rel=\"noopener\">Christian\u00a0<\/a><a href=\"https:\/\/senacor.com\/expert\/christian-wolfangel\/\" target=\"_blank\" title=\"\" rel=\"noopener\">Wolfangel<\/a><\/p><p>To succeed in the digitalising world, therefore, banks must put customers\u2019 needs and perspectives at the heart of their AI-powered products. A customer-centred approach that clearly explains AI\u2019s benefits\u00a0to the\u00a0consumers will give\u00a0retail\u00a0banks the opportunity to break through their customers\u2019 hesitancy to share their data. More than this, it will foster products that deliver the most value to the customers.\u00a0<\/p><p>Conveniently, customer-centred use cases are also the best\u00a0context\u00a0for developing the technological infrastructure necessary to stay relevant in an AI-powered economy. By updating legacy systems incrementally with an eye to enabling specific use-cases first, and by doing so in a way that contributes to the creation of a more flexible overarching infrastructure solution, banks can update their legacy IT systems with minimal upfront investment and maximum short-term impact.\u00a0<\/p><p>Ultimately, to maximise AI\u2019s impact in retail banking and deliver the most value to customers, banks need to do more than just update their IT infrastructure or buy off-the-shelf AI solutions \u2014 they need to first rethink their value propositions and then develop their technological capabilities and business use-cases hand-in hand.\u00a0The study\u00a0illustrates\u00a0that only an integrated, holistic development process will yield the successful AI-driven banking ecosystem that banks and their customers need.\u00a0This process must be shaped by perspectives from IT, business, and compliance.\u00a0<\/p><p>The\u00a0report, therefore, approaches AI from\u00a0a\u00a0threefold perspective. It lays out AI\u2019s technological opportunities and challenges with a special consideration for the retail-banking context; it highlights regulatory developments that support or impact the implementation of AI solutions in retail banking (including general regulations, such as AML and KYC, as well as specific laws such as the\u00a0GDPR\u00a0and PSD2); and it examines high-impact business use-cases that have yet to be fully explored and exploited by the retail-banking industry.\u00a0<\/p><p>To learn more about the challenges and opportunities for AI in German-speaking retail banking, you can read the\u00a0full\u00a0report in German\u00a0language\u00a0<a href=\"https:\/\/senacor.com\/app\/uploads\/2021\/04\/Senacor-KI-Smart-Retail-Studie.pdf\" target=\"_blank\" title=\"\" rel=\"noopener\">here<\/a>.\u00a0\u00a0<\/p><\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>AI is changing the way the world does business \u2014 but its impact on retail banking has only just begun. To keep pace with looming shifts in the sector, retail banks need to take steps to implement AI for an optimised impact on their value stream.\u00a0<\/p>\n","protected":false},"author":0,"featured_media":385,"template":"","format":"standard","meta":{"featured_image_focal_point":[],"show_featured_caption":false,"ulux_newsletter_groups":"","uluxPostTitle":"","uluxPrePostTitle":"","_trash_the_other_posts":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false},"news-category":[3],"news-topic":[],"organisation":[183],"authorship":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.3 (Yoast SEO v22.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Opportunities and Challenges of AI in Retail Banking - SnT actualit\u00e9s I Universit\u00e9 du Luxembourg<\/title>\n<meta name=\"description\" content=\"AI is changing the way the world does business \u2014 but its impact on retail banking has only just begun. 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